What Our Customers Say

Thatch Direct has received some excellent feedback from customers. We have posted some of this feedback to let you know what our customers are saying about Thatch Direct's products and service.

30/08/2010, Hi Rebecca

My husband just rang to say it was delivered this morning!  I must say I'm really impressed as that's  a one week turned around from when I placed the order and we're in Victoria! Thanks for your excellent service Regards, Narelle, Shepparton

29/05/10, Hi Rebecca

Just thought I'd let you know our Bali hut in Dee Why looks fantastic. We finished it a while ago but I wanted to mention to you that the roof is completely water tight and we have had non stop rain for a week now. 

Thanks for the advice when I was doing the mud bugs. The problem was resolved with your help and they look perfect. I only raked the roof once or twice and it seemed to settle in quickly.

Camilla M, Dee Why

18/03/2010  Hi, Thought we would send a photo of your finished product. As you can see, its enhanced our backyard and we are very happy with it. In between rain and wind, we have managed to spend quite a few afternoons relaxing under it.

Thanks again for the good service, Ian & Lexie

16/03/2010 Hi Rebecca.. Thanks so much for all your help.. Hut arrived on time.. Managed to get the frame up in 3 hrs.. Was very simple and we had 3 guys..Looking good.. Thanks again.. will recommend you guys to anyone I know that is looking for a hut..

 Cheers Paul

09/01/2010 Hi Bec I hope you had a good xmas. We put the hut up over the holidays. thanks for your help over the phone even tho you weren't in the office. I'm really happy with my new Bali hut and glad that I went with your company as it was all made so easy.

Lexi T Oxenford

22/12/2009 Just wanted to say thanks for all your help when we were trying to work out what size bali hut we needed to fit beside the pool. it looks great and will get a lot of use over Christmas! Have a good one guys.

James L Wakerley

30/10/09 Hi Rebecca, the installation guys you reccomended finished our hut yesteday, they were very helpfull and did a great job, even cleaned up their scraps before they left. Compliments on a proffessional job from start to finish

D Alcock Helensvale

3/10/09 Thanks Adele for all of your assistance, I didn't think my husband could handle any DIY'ing but with your assistance on the phone last week he got the hut completed in record time, now I have got him doing all the odd jobs around the house while I enjoy my new Bali Hut, it looks great by the pool. I will email you some photos shortly.

Regards Elna & Mike, Redcliffe

27/09/09, Great service, great product, thanks guys.

Michael Georde, Brisbane

20/09/09 Thanks Rebecca, I love my Bali Hut.  We sit under it every weekend.

Ana C.   Currimbin Valley

8/09/09

 I am writing to inform you how happy we are with our new Bali hut, your installers did a great job.  We have just finished building the house and were amazed to see tradesmen that were so helpfull and even cleaned up the site when they were finished. We have just spent a very cheap weekend in Noosa thanks to your Getaway voucher. Thanks again.

S.Crompton West End

14/08/09

Thank-you for your great service and fantastic value! Lovely to deal with and we are very happy with our Bali Hut.

Sarah P.   Ipswich

15/07/09

The Hut is completed and my wife is happy with the work. I'll be home on the weekend and looking forward to seeing it assembled.

Gary D. North Lakes

05/07/09

Thanks Rebecca, the kit arrived safely and we built it in a day, thank you for the great service and prompt delivery.

S Patterson. Homebush NSW

2/07/09

Thank you for the great service and advice, we have just put up the Bali hut that we got from you last month, the kit went up easily and everthing fitted perfectly, (easier than our IKEA furniture kit) We would happily reccomend your compant to our freinds.

Susan K Cashmere

19/04/09

Hi Rebecca, just letting you know our kit arrived last week, your delivery guy was great and stacked it all in the carport for us, we put it up yesterday and it looks great.

M Pattersen  Kippa Ring

6/02/09

We just built our new bali hut that we picked up from you last month, Kevin and Joe put it up on the weekend, it looks fantastic, I am off to get some new furniture for it this afternoon. Thanks for your help with it all.

Margarette Malaney Gold Coast